You can get a call back from Southwest through various methods mentioned below. The methods will connect you with the customer service representative who will resolve your query and provide the best possible solution at your table. Southwest Airlines provides 24 hours and seven days of help to their customers. But How do I get a call back from SouthwestYou must follow the written method below to complete your process easily without making mistakes. 

Via query box 

The query box service is available for you so that you can raise your issue at any time if you are unable to connect through other channels. Query box is available on the official site of the airline. Query box is a kind of self-service option where you can fill your text and get back the best possible solution from the airline authority on your given contact details.

  • You can search through the official site of Southwest.
  • Then move to the contact us section.
  • Under the section, click on the query box option.
  • Text your query along with your contact details and submit it to the airline authority.

Staff will respond to you back after a few days.

Via phone call 

You can speak to airline staff at Southwest through the Airlines helpline number 1 (800) 435-9792, which is available 24 hours and seven days without any delay to provide a suitable answer to your question. 

  • Go for the official webpage of Southwest Airlines.
  • Then take your pointer to the contact us section at the end of the home page.
  • Under the section, tap on the call us tab.

After this, dial the official airline contact number to connect with airline customer service through IVR.

  • Press 1 for flight status
  • Press 2 for manage booking
  • Press 3 claim for baggage  
  • Press 4 to talk to an airline customer service representative.
  • Press # to cut the call 

Via live chat

The live chat process is a kind of self-service option where you will redirect with the online chat assistant through a chat box. 

  • Open the official southwest portal, then move to the contact us option.
  • Tap on the help and contact tab; a contact detail page will appear on your screen.
  • Then you will get a chat with us option; click on it.

The option will take you to the chat box where you need to write your details first, then proceed to the text regarding your query-related issue.

Via mail 

The mailing option is convenient if you want to share your query with Southwest Airlines customer serviceYou can compose mail related to your issue and send it to the airline personnel. Moreover, you can retrieve the previous emails from the mailbox for future use.



  • Visit the southwest official web portal.
  • Scroll down to the contact us section under that, and click on help and connections.
  • The contact page will show you the contact options; move your pointer a little bit towards the worldwide contacts, and select it.
  • Now enter your preferred country or region; according to your region, the page will display the email address of the head office of that location.

You can now compose a mail regarding your query-related issue to southwest customer service from your valid email address.